Prepaid extra baggage is only available when your journey is solely operated by Air New Zealand.Once your credit has been applied, any remaining amount will need to be paid for using a credit/debit card or via POLi internet banking. For customers looking to use a credit to make a new booking, please note that credits can't be combined with Airpoints Dollars.Looking for airport opening hours for those early morning Kiwi departures? As these are set by the airports themselves, we recommend checking the airport websites for Auckland, Wellington, Christchurch, or Queenstown directly to confirm.Īs all vaccination, pre-departure, and entry requirements are set by the Governments of each transit/destination country, there is no need to reach out to us to confirm the information shown online.If you're heading off around Aotearoa with your pet, find out what's required here.Should you require a pre-departure test to travel, check these helpful pointers.Visit our COVID-19 hub to see what to expect when travelling and also review your travel requirements.Find more information about credits here, or view and use yours with our online credit tool.Your credit will be valid until 31 January 2024. For domestic and international flights departing up to 30 September 2022, if you're unable to travel for any reason, you can cancel your booking and receive a credit.View, change or cancel your flight bookings, as well as add a seat request or prepaid extra bag via Manage Bookings.You can monitor the status of your flight here.For helpful FAQs about the Civil Aviation Act 1990 (CAA), click here.If your domestic flight is disrupted, more information about your rights, and what we can do to help, can be found here.
Sometimes despite our best efforts, things don't happen as planned. This means flying you, your companions and your bags to your destination, at the time we promised. We do everything we can to meet our schedules. Domestic flight disruptions and your rights: We recommend checking for details prior to reaching out to our Contact Centre, Social Media, and Email Support teams for further assistance. Our website is full of information to help throughout your journey.
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